Privacy policy
Last updated: August 2, 2026
Veloura operates this online store and website, including its products, content, features, and services, to provide customers with a convenient and personalized shopping experience.
This Privacy Policy explains how Veloura collects, uses, protects, and handles personal information when you visit our website, place an order, use our services, or contact us.
By using our website or purchasing from Veloura, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products you view, add to your cart, purchase, cancel, return, or request a refund for.
Payment information: Payment method, transaction details, payment confirmation, and other information necessary to process your payment. Payment information may be processed securely by the applicable payment provider.
Account information: If you create an account, we may collect your login information and account preferences.
Communication information: Information you provide when contacting us regarding an order, return, refund, or customer support request.
Device and usage information: Information such as your IP address, browser type, device type, and how you interact with our website.
How We Collect Your Information
We may collect information:
Directly from you when you place an order, create an account, contact us, or otherwise provide information.
Automatically when you browse or interact with our website through cookies and similar technologies.
Through service providers that help us operate our store, process payments, provide website functionality, and support our business.
How We Use Your Information
We may use your personal information to:
Process and fulfill your orders.
Process payments and payment confirmations.
Arrange delivery of your purchases.
Provide customer support.
Handle returns, refunds, and order-related issues.
Communicate with you about your orders.
Improve our products, website, and shopping experience.
Prevent fraud, unauthorized transactions, and other misuse.
Send promotional communications where permitted and where you have chosen to receive them.
Comply with applicable laws and legal requirements.
Sharing Your Information
We may share necessary personal information with trusted service providers that help us operate Veloura, including services involved in:
Payment processing
Website and store operation
Order fulfillment and delivery
Customer support
Website analytics and security
Marketing and advertising, where applicable
We only share information where reasonably necessary to provide our services, process your orders, operate our business, comply with legal requirements, or protect our customers and business.
We do not sell your personal information as a business practice.
Payment Information
When you make a payment, your payment information may be processed by the payment provider you select at checkout.
Veloura does not need to store your complete payment card details when those details are processed directly by the applicable payment provider.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly.
Remember shopping cart and browsing preferences.
Understand how visitors use our website.
Improve website performance and customer experience.
Support relevant marketing and advertising where applicable.
You may be able to control cookies through your browser or the privacy settings available on our website.
Third-Party Websites
Our website may contain links to third-party websites or services.
If you visit a third-party website through a link on Veloura, that website will have its own privacy policy and terms. Veloura is not responsible for the privacy practices or content of third-party websites.
Children's Privacy
Veloura's website is not intended for children under the age of majority applicable in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Complete and maintain transaction records.
Provide customer support.
Resolve disputes.
Prevent fraud.
Comply with legal and regulatory obligations.
When personal information is no longer required, it may be deleted or securely disposed of where appropriate.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request information about how your personal information is used.
Opt out of certain promotional communications.
You can contact us using the details below to make a privacy-related request.
We may need to verify your identity before processing certain requests.
Marketing Communications
If you receive promotional emails from Veloura, you can unsubscribe at any time by using the unsubscribe option included in the email.
Even if you opt out of promotional communications, we may still send important non-promotional communications related to your orders, purchases, payments, or customer service requests.
International Data Transfers
Because Veloura may serve customers in different countries and uses online service providers, your personal information may be processed or stored in countries outside your country of residence.
Where required by applicable law, we will take appropriate measures regarding the transfer and protection of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Veloura
Email: velourastorehub@gmail.com
Phone: +92 340 2137339
Address: Iqbal Cloth Market, M.A. Jinnah Road, Shop # M-21, Ground Floor, Karachi 74000, Pakistan