Refund policy

At Veloura, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can review the matter and assist you.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us promptly if your item is:

Damaged during delivery

Defective

The wrong product

The wrong color or size was sent

Missing an item from your order

Please contact us at velourastorehub@gmail.com and provide your order number and clear photos or videos of the issue.

We will review your request and, where applicable, arrange a replacement or refund based on the circumstances of the order.

Returns

Returns are not automatically accepted for every reason. All return requests must be reviewed and approved by Veloura before an item is sent back.

Because our products may be fulfilled from different locations, return availability and return shipping arrangements may vary depending on the product and reason for the return.

Please do not send any product back without contacting us first and receiving return instructions.

Items That Are Not Eligible for Return

We generally cannot accept returns or refunds when:

The customer ordered the wrong size or item

The customer changes their mind or does not like the product

The customer provided an incorrect or incomplete shipping address

The item has been worn, used, washed or damaged after delivery

The item is missing its original packaging or tags, where applicable

Certain products may have additional return restrictions, which will be communicated where applicable.

Size Selection

Please carefully check the size chart before placing your order. Many of our products may use sizing that differs from European or American sizing.

We strongly recommend checking the measurements provided on the product page before ordering.

Return Shipping

If a return is approved, we will provide instructions regarding the return method and who is responsible for the return shipping cost based on the reason for the return.

Please do not return an item to the address shown on the package or to any third-party address unless Veloura has specifically instructed you to do so.

Refunds

Once your request has been reviewed and, where applicable, the returned item has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will normally be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

For return or refund questions, please contact us:

Email: velourastorehub@gmail.com

Important: Please contact us before sending anything back so we can provide the correct return instructions.