Shipping policy
Last updated: August 2, 2026
At Veloura, we aim to provide a smooth and reliable shipping experience for our customers worldwide.
Shipping Destinations
We offer shipping to many locations worldwide.
Shipping availability, shipping rates, and delivery times may vary depending on the destination, product, and shipping method available for your order.
Shipping rates and delivery times vary by location and will be calculated at checkout.
Order Processing
Orders are processed after payment has been successfully received and verified.
Please allow reasonable processing time before your order is dispatched.
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
Delivery Times
Estimated delivery times vary by destination and shipping method.
Delivery estimates are provided for guidance only and are not guaranteed.
Delays may occur due to:
Shipping carrier delays
Customs clearance
Weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control
Shipping Charges
Shipping charges are calculated based on your delivery location, selected shipping method, product, and other applicable factors.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
Tracking updates may vary depending on the shipping carrier and destination.
International Orders
For international orders, the customer may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by the relevant authorities and are outside Veloura's control.
Customers are responsible for providing a complete and accurate delivery address.
Incorrect Address
Please carefully check your shipping information before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional shipping arrangements.
Veloura cannot guarantee delivery when incorrect or incomplete shipping information has been provided.
Lost, Delayed or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us at velourastorehub@gmail.com with your order number and relevant details.
We will review the situation and, where applicable, work with the shipping service to determine the appropriate resolution.
Please contact us as soon as possible after receiving a damaged package and provide clear photographs or videos where available.
Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible at velourastorehub@gmail.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Returns and Refunds
Shipping and returns are subject to our Return & Refund Policy.
Please do not send any product back without first contacting Veloura and receiving return instructions.
Contact Us
If you have questions about shipping or your order, please contact us:
Veloura
Email: velourastorehub@gmail.com
Phone: +92 340 2137339
Address: Iqbal Cloth Market, M.A. Jinnah Road, Shop # M-21, Ground Floor, Karachi 74000, Pakistan