Terms of service

Last updated: August 2, 2026

OVERVIEW

Welcome to Veloura. The terms “we,” “us,” and “our” refer to Veloura.

Veloura operates this online store and website, including its products, content, features, tools, and services, to provide customers with a convenient shopping experience.

Veloura is powered by Shopify, which provides the technology used to operate our online store.

By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use or access our website.

SECTION 1 – ACCESS AND ACCOUNT

You must provide accurate and complete information when placing an order or creating an account.

You are responsible for ensuring that your name, email address, phone number, billing information, and shipping address are correct and up to date.

If you create an account with Veloura, you are responsible for keeping your account information secure and for all activity carried out through your account.

Veloura reserves the right to refuse service, cancel accounts, or restrict access where necessary to protect our customers, business, or website.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products, images, colors, sizes, and descriptions as accurately as possible.

However, the actual color or appearance of a product may vary depending on your device, screen settings, lighting, and other factors.

Product availability, descriptions, specifications, prices, and images may change without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase.

Please carefully review the product description and size information before placing an order.

SECTION 3 – ORDERS

When you place an order with Veloura, you are requesting to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to accept, refuse, cancel, or limit an order where reasonably necessary, including in cases of incorrect pricing, product availability issues, suspected fraud, or inaccurate customer information.

If we cancel or modify an order, we will attempt to contact you using the information provided when placing the order.

Please review your order carefully before submitting it.

Order cancellations may not be possible after an order has entered processing or fulfillment.

Returns and refunds are handled according to our Return & Refund Policy.

SECTION 4 – PRICES AND PAYMENTS

All prices displayed on our website are subject to change without notice.

The price applicable to your order will normally be the price displayed at the time the order is placed.

Shipping charges, taxes, customs duties, or other applicable charges may apply depending on the destination and order.

We currently offer payment methods displayed during checkout, which may include Cash on Delivery and available online or manual payment methods.

For Cash on Delivery orders, payment is collected when the order is delivered where COD is available.

For manual payments, customers must follow the payment instructions provided at checkout.

You agree to provide accurate payment and billing information.

SECTION 5 – SHIPPING AND DELIVERY

Shipping rates and delivery times vary depending on the destination, product, and shipping method selected.

Shipping rates and delivery times vary by location and will be calculated at checkout.

Delivery times provided on our website are estimates and are not guaranteed.

Delays may occur due to shipping carriers, customs processing, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping charges or delivery problems may occur.

For international orders, customers may be responsible for applicable customs duties, taxes, or import charges where required.

SECTION 6 – RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Please contact Veloura before sending any item back.

Do not return products to any address unless Veloura has provided return instructions.

Eligibility for a return or refund depends on the circumstances of the order and the applicable return policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on the Veloura website, including our brand name, logo, text, graphics, images, videos, designs, and other original materials, is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without our prior written permission.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services and may contain links to third-party websites.

These services may assist with areas such as payments, shipping, analytics, advertising, website functionality, or other business operations.

Third-party websites and services are governed by their own terms and privacy policies.

Veloura is not responsible for the content, availability, or policies of third-party websites that you choose to access.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Veloura is powered by Shopify, which provides the technology and platform used to operate our online store.

However, purchases made through our store are transactions between you and Veloura.

Shopify is not responsible for the products sold by Veloura or for the fulfillment, returns, refunds, or customer service associated with purchases made from Veloura.

SECTION 10 – PRIVACY

Your use of our website and the information you provide to us are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and process personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, or other feedback to Veloura, you agree that the information you provide is truthful and does not violate the rights of another person or business.

You must not submit unlawful, abusive, misleading, defamatory, offensive, or harmful content.

Veloura reserves the right to remove or refuse to publish content that violates these Terms or applicable laws.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

If an order is cancelled because of an error, we will attempt to notify the customer and provide an appropriate resolution.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.

Provide false or misleading information.

Attempt to gain unauthorized access to our website or systems.

Interfere with the operation or security of the website.

Upload malicious software, viruses, or harmful code.

Copy or exploit our website or content without permission.

Use automated systems to interfere with or abuse our website.

Impersonate another person or business.

Engage in conduct that may harm Veloura, our customers, or our service providers.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 – TERMINATION

We may restrict or terminate your access to our website where reasonably necessary, including if you violate these Terms or engage in fraudulent, abusive, or unlawful activity.

Any obligations that by their nature should continue after termination will remain in effect.

SECTION 15 – DISCLAIMER

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that the website will always be uninterrupted, completely error-free, or available at all times.

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Veloura will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, misuse of our website, or violation of another person's rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the terms governing your use of Veloura's website and services.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection rights that may apply to customers in their place of residence.

SECTION 22 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Veloura

Email: velourastorehub@gmail.com

Phone: +92 340 2137339

Address: Iqbal Cloth Market, M.A. Jinnah Road, Shop # M-21, Ground Floor, Karachi 74000, Pakistan