Frequently Asked Questions

Frequently Asked Questions (FAQs)

Welcome to Veloura!

We want to make your shopping experience simple, convenient, and enjoyable. Below are answers to some common questions about our products, orders, payments, shipping, and returns.

If you need further assistance, please contact our customer support team.

1. General Information

Q: What is Veloura?

Veloura is an online fashion store offering a curated selection of modern clothing and fashion accessories for men and women.

Q: Where can I shop for Veloura products?

You can browse and purchase our products directly through our official website: https://www.velourastorehub.com/

Q: Do you sell men's and women's fashion?

Yes. We offer fashion selections for both men and women, subject to product availability.

2. Products and Sizing

Q: How can I find the right size?

Please review the size information and product description on the individual product page before placing your order.

Q: Are product colors exactly as shown in the pictures?

We make reasonable efforts to display products accurately. However, actual colors may vary slightly depending on your device, screen settings, and lighting.

Q: Will products always be available?

Product availability may change. Please check the product page for current availability.

3. Orders and Processing

Q: How can I place an order?

Browse our website, select your preferred product, choose the available options, add it to your cart, and follow the checkout instructions.

Q: Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes or cancellations may not be possible once processing or fulfillment has started.

Q: How will I know if my order has been placed?

Order confirmation details will be provided using the contact information submitted during checkout, subject to the available store notification services.

4. Payments

Q: Which payment methods are available?

Available payment methods are displayed during checkout. These may include Cash on Delivery and available online or manual payment methods, depending on your location.

Q: Is payment information secure?

Payments are processed through the applicable payment provider or payment method. Please follow the instructions displayed during checkout.

5. Shipping and Delivery

Q: Do you offer domestic and international shipping?

Yes. Shipping is available to supported destinations displayed at checkout.

Q: What are your estimated delivery times?

Pakistan: Approximately 3–5 business days.
International destinations: Approximately 7–15 business days.

These are estimates and actual delivery times may vary.

Q: What are the shipping charges?

Our current standard shipping charges are:

Pakistan: Rs 4,619.
International: Rs 5,300.

Please confirm the actual shipping charge and availability at checkout, as charges may vary by destination or order.

Q: Will I have to pay customs duties or import taxes?

International customers may be responsible for applicable customs duties, taxes, or import charges depending on their destination country's regulations.

6. Order Tracking

Q: How can I track my order?

When tracking information is available, it will be shared through the contact details provided with your order.

Q: What should I do if my order is delayed?

Please contact us with your order details so we can help you check the delivery status.

7. Returns and Refunds

Q: What is your return policy?

Veloura accepts return requests within 14 days for eligible cases involving damaged, defective, or incorrect items.

Q: Can I return an item if I change my mind?

Change-of-mind returns and returns due to a customer selecting the wrong size are generally not accepted, subject to applicable consumer protection laws.

Q: What should I do if I receive a damaged or incorrect item?

Please contact us within 14 days of receiving your order and provide your order details along with clear photos or videos showing the issue.

Q: How long do refunds take?

Once a return or refund request is approved, refunds are normally processed within 7 business days. The time for the funds to appear may depend on the payment provider or financial institution.

Please review our Return & Refund Policy for complete details.